This document explains how atas h5 collects, uses, stores, and protects your personal information as a user of our platform. We are fully committed to compliance with Malaysia's Personal Data Protection Act 2010 (PDPA).
At atas h5, privacy is more than a legal document — it is a daily practice embedded in every technical decision and platform operation we undertake.
Important Note: By registering and using the atas h5 platform, you consent to the collection and use of your personal information as described in this Privacy Policy. If you do not agree, please refrain from using the atas h5 platform.
This Privacy Policy ("Policy") is published by atas h5 ("Platform", "We") to outline our commitment to protecting the privacy and personal data security of our platform users. This Policy applies to all users who access the website https://atash5.com, register an account, make a deposit, or use any services offered by atas h5.
Atas h5 takes our responsibilities as a data controller under Malaysia's Personal Data Protection Act 2010 (PDPA) seriously. We believe you have the right to know exactly what data we collect about you, why we need it, how it is used, and who can access it. Transparency is the foundation of the trust between atas h5 and our players.
This Policy should be read together with Terms & Conditions atas h5 and policies Responsible Gaming ours, all of which together form the complete agreement governing the relationship between you and the atas h5 platform.
Atas h5 only collects data that is strictly necessary to provide a safe, fair, and legally compliant service. Below are the categories of data we may collect:
a) Data you provide directly:
b) Data collected automatically during use:
c) Data from third-party sources (where applicable):
Data Minimisation Principle: atas h5 only collects data that is strictly necessary for the stated purposes. We do not collect sensitive data such as medical information, political views, or religious beliefs.
Personal data collected by atas h5 is used solely for legitimate purposes necessary to operate the platform. The following outlines how that data is used:
Operational and service purposes:
Security and compliance purposes:
Service improvement purposes:
Atas h5 does not sell your personal data to any third party. We only share information in the following limited situations, and only to the extent necessary:
Our Commitment: atas h5 will never sell, rent, or share your personal data for third-party advertising purposes without your explicit consent. This is a commitment we uphold without exception.
Atas h5 continuously invests in security infrastructure to protect your personal data. The technical and organisational security measures we maintain include:
While atas h5 takes all reasonable steps to protect your data, no system can be guaranteed 100% secure against every threat. We encourage you to do your part as well — use a strong password, never share your login credentials, and report any suspicious activity to us immediately.
Atas h5 uses cookies and similar tracking technologies to enhance your experience on the platform. Below are the types of cookies we use:
You can manage your cookie settings through your web browser. However, disabling essential cookies may affect your ability to use certain features on the atas h5 platform.
Atas h5 retains your personal data only for as long as necessary to fulfil the purposes set out in this Policy, or as required by applicable Malaysian law.
| Data Type | Retention Period |
|---|---|
| Active account information | For the duration the account is active + 5 years after closure |
| Financial transaction records | 7 years (Malaysia AML legal requirement) |
| Game activity log | 3 years from the date of activity |
| Customer support communication records | 2 years from the date of communication |
| Analytics data (aggregated form) | No specific retention limit (data does not identify individuals) |
| KYC Documents (MyKad copy, etc.) | 5 years from the date of submission |
Once the retention period expires, your data will be securely deleted or permanently anonymised so that it can no longer be linked to your identity. Certain data may need to be retained for longer if there is an active investigation or legal proceeding.
Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have certain rights regarding the personal data we hold about you. atas h5 is committed to making it straightforward for you to exercise these rights:
To exercise any of the rights above, please contact the atas h5 support team via live chat or email at support@atash5.com. We may need to verify your identity before processing any request relating to your personal data.
The atas h5 platform is intended for users aged 18 and above only. We do not knowingly collect or process personal data from individuals under the age of 18.
If atas h5 becomes aware that personal data of a minor under the age of 18 has been collected without proper age verification, we will take immediate steps to delete that data and close the account in question. Any legitimate account balance will be returned to the parent or legal guardian once their identity has been verified.
To Parents & Guardians: If you believe your underage child has registered an account on atas h5, please contact our support team immediately at support@atash5.com. We will respond within 24 hours.
Atas h5 may update this Privacy Policy from time to time to reflect changes in our data practices, new legal requirements, or new platform features. The "Updated" date at the top of this page will always reflect the date of the most recent revision.
For material changes — those that significantly affect how we use or share your personal data — atas h5 will endeavour to notify you by email or in-platform notification at least 14 days before the changes take effect. This gives you sufficient time to review the changes and decide whether to continue using the atas h5 platform.
Your continued use of the atas h5 platform after any Policy amendment takes effect will be considered your acceptance of the updated Policy. If you do not agree with the changes made, please close your account before the effective date of those changes.
If you have any questions, concerns, or complaints regarding this Privacy Policy or the way atas h5 handles your personal data, we strongly encourage you to reach out to us directly. We are committed to addressing every privacy-related enquiry seriously and within a reasonable timeframe.
You can reach us via:
Atas h5 takes all privacy complaints seriously. Every complaint will be investigated and we will respond to you within 14 business days of receipt.
Join over 500,000 Malaysian players who already trust atas h5 — a safe, fair platform that respects your privacy and is fully compliant with Malaysia's PDPA 2010.
This Privacy Policy should be read in conjunction with Terms & Conditions and policies Responsible Gaming atas h5, all of which together form the complete agreement between you and our platform. If you have any questions about how we handle your personal data, please contact our support team via live chat or email at support@atash5.com. For general questions about the atas h5 platform, visit the FAQ ours.